Shipping policy

Shipping Policy

Thank you for shopping with Solvera. Here's everything you need to know about how we ship your order.

Order Processing

Orders are processed within [1-3] business days after payment is confirmed. Orders placed on weekends or holidays are processed on the next business day. You'll receive a confirmation email when your order is placed and another when it ships.

Shipping Times and Costs

Delivery times are estimates and start from the date your order ships, not the date it's placed. Delays can happen due to carrier issues, weather, holidays, or customs processing.

Order Tracking

Once your order ships, we'll email you a tracking number and a tracking link. Tracking updates may take [24-48] hours to appear after you receive the email. If you can't see any movement after that, contact us and we'll look into it.

Multiple Items

If you order more than one item, your products may ship separately and arrive on different days. Each shipment will have its own tracking information.

International Orders

International customers are responsible for any customs duties, import taxes, or fees charged by their country. These charges are not included in your order total, and we have no control over them. Customs processing can add extra time to delivery.

Incorrect Address

Please double-check your shipping address at checkout. We're not responsible for orders sent to an incorrect or incomplete address provided by the customer. If you notice a mistake, contact us as soon as possible. We can only change an address before the order ships.